The National Disability Insurance Scheme (NDIS) was created to provide people with disability greater choice, control, and independence. Whether you are new to the NDIS or have been a participant for some time, it’s important to know your rights. Understanding these rights ensures you are treated fairly, receive quality services, and have the confidence to make the best decisions for your life.
1. Choice and Control
One of the core principles of the NDIS is choice and control. As a participant, you have the right to decide:
- Which supports and services you receive.
- Who provides those supports.
- How, where, and when services are delivered.
You also have the freedom to change providers if you are not satisfied. Your NDIS plan belongs to you, and it should reflect your goals, values, and lifestyle.
2. Respect and Dignity
Every NDIS participant has the right to be treated with respect and dignity. This means providers and support workers must:
- Listen to your preferences.
- Respect your cultural background, beliefs, and personal values.
- Support you in ways that uphold your independence and self-worth.
You should always feel that your voice matters and that your choices are respected.
3. Safety and Quality
You deserve to feel safe when receiving services. All registered NDIS providers must follow strict NDIS Practice Standards to ensure high-quality, safe, and reliable support. If at any point you feel unsafe, neglected, or that your needs are not being met, you have the right to raise your concerns and seek action.
4. Privacy and Confidentiality
Your personal information is private and should be protected. NDIS providers are required to keep your details confidential and only share them with your consent, unless there is a legal or safety reason to do otherwise.
5. The Right to Speak Up
If something isn’t right, you can speak up without fear of losing your services. You have the right to:
- Make a complaint directly to your provider.
- Contact the NDIS Quality and Safeguards Commission, which monitors and regulates providers.
- Seek support from an advocate if you need help raising your concerns.
Remember: making a complaint will not negatively affect your supports. In fact, it helps improve the services you and others receive.
Why Knowing Your Rights Matters
Understanding your rights as an NDIS participant puts you in control of your journey. It helps you make informed choices, build trust with providers, and ensure your supports align with your goals. Your NDIS plan is more than just funding—it is an opportunity to live more independently, stay connected with your community, and work toward your personal aspirations.
The NDIS is here to support you. Don’t be afraid to ask questions, request changes, or raise concerns. By knowing and using your rights, you can make the most of your plan and create the life you want.